~ Affordable video, audio and document conferencing on demand without significant hardware or software costs ~ ~ Boosts productivity, accelerates decision-making and improves collaboration ~ Total Produce makes savings with the solution ~

Dublin, Ireland, Thursday, 28^th April 2011: Complete Telecom, the managed network and telecoms services provider, today announced the launch of an affordable, cloud-based video conferencing service.  CompleteView offers organisations of all sizes a telepresence-quality video conference service delivered via the Internet to any PC, Mac or High Definition room system.  The solution provides a high quality video conference experience with crystal-clear picture and crisp sound together with multi-point connectivity.  Cloud-based delivery negates the need to invest in expensive hardware or software licensing and the service can be used on demand. Europe’s premier fresh food provider, Total Produce has chosen CompleteView as the video-conferencing platform for its global organisation.

CompleteView is an extremely affordable service with only minimal upfront investment required. The service boosts staff productivity, accelerates decision-making and improves team collaboration.  The solution is particularly suited to organisations with geographically-dispersed branch offices and teams.

“CompleteView is an ideal communications solution for the current climate and answers many challenges faced by business professionals today,” comments Neil Wisdom, sales director with Complete Telecom.  “While the use of video undoubtedly requires a cultural shift in how organisations operate, its adoption delivers huge cost benefits and guarantees business continuity even in the face of unforeseen events such as recent airline disruptions, volcano eruptions and swine flu outbreaks.  We believe that the availability of cloud-based services will drive strong adoption of tele-presence technologies in the Irish market,” he adds.

The service has already been adopted by several organisations in Ireland including Total Produce plc, Europe’s premier, fresh produce provider.  As a geographically dispersed organisation with over 100 locations across Europe, the company has made significant savings in travel costs and significantly boosted staff productivity in seven of their key locations as Joe Fallon, IT director with Total Produce explains.  “Executives were spending an inordinate amount of time travelling for what could be relatively short meetings. Using CompleteView we can still engage in face-to-face meetings with a very natural, TV-like experience.  We investigated a number of potential suppliers for the service and CompleteView stands out as it delivers true business-quality contact to the desktop or conference room, along with an intuitive setup and the ability to easily add or remove users. Charges are also very reasonable and are applied on a per user basis according to usage,” he adds.

Total Produce expects to extend the service to 15 locations across the UK, Continental Europe and Ireland by year end.  Scaling up the service for new users in new locations is as easy as calling up Complete Telecom who will guarantee a turnaround time of 8 business hours, without IT input, lengthy implementation timescales or upfront cost.

Using the CompleteView service is simple.  Users require a PC/Laptop or Mac with integrated or stand-alone USB connected HD webcam, audio device and access to an Internet connection, ideally with bandwidth of 384Kb/s or greater. To start a session, users click on an URL link, download the client software, login and the session is established. Complete Telecom’s CompleteView technology platform delivers the industry’s best error resilience and lowest latency videoconferencing solution over the Internet.

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