~ Projects seven additional staff over 18 months
~ Business expansion in Irish, UK and European markets
~ Extends cloud-based telephony and call centre solutions
Dublin, Friday, 28^th October 2011: Complete Telecom, the managed network and telecoms services provider, today announced the acquisition of Intellicom, a specialist software development house for business telephony and contact centre communications, for an undisclosed sum.  The acquisition results in projected headcount of an additional seven staff over the next 18 months and the potential for strong business expansion across markets in Ireland, the UK and Europe. Complete Telecom is one of the country’s fastest growing indigenous telecoms service providers and has secured a number of high profile business contracts to the value of €12 Million in the last 12 months alone.

Complete Telecom views the deal as a strategic move that extends the company’s telephony and call centre solutions to the “cloud” by combining its next generation, high speed telecoms connectivity and managed services with Intellicom’s IP voice expertise.  Customers now have the choice between on- premise or cloud-based contact centre solutions, bundled with some of the market’s most competitive voice call rates.

The company’s highly customised, hosted telephony and multi-media contact centres help organisations to reduce costs, boost staff productivity and enhance customer service.   Call centres for well-known brands such as 11890 and Forward Emphasis are powered by Intellicom hardware and software solutions.

As part of the acquisition, Complete Telecom will maintain and grow the existing Intellicom office located in Birr, County Offaly, turning it into an additional regional support centre for their full range of telecommunications and networking products and services.

Commenting on the agreement, Kevin Murphy, managing director, Complete Telecom said:  “The addition of Intellicom to the Complete Telecom group opens a new chapter in our history.  With complementary business models and resources, we share a vision of helping customers to embrace the power of the “cloud” and to use converged IP-based voice, video and data to drive innovation within their business.  Adding ‘in house’ voice systems and development capability brings our telecommunications offering to a whole new level and in doing so, reinforces our commitment to delivering communications solutions, which increase staff productivity and reduce costs.”

Intellicom, established in 2004, was formed by a team of telephony specialists who spotted a gap in the call centre market.  Based on a business model of open-source, non-proprietary technology, the company develops communications applications and collaboration tools, designed to increase employee availability, responsiveness and productivity. As well as developing their own technology platform, the company performs full integration on other vendor platforms such as Nortel / Avaya.

Complete Telecom is one of Ireland’s leading providers of enterprise managed network and telecoms services.  Since its establishment in 2001, it has invested significant capital in its own next-generation fibre telecoms network.  In the last year alone, the company has secured a number of multi-million euro contracts with a number of high-value, high-profile deals in the central government, health, retail and security sectors.

Murphy does not rule out other acquisitions in the short to medium term.  “We are always looking at ways to add to our customer or service portfolio,” he explains.  “Competitive agility demands a dynamic market presence and Complete Telecom will continue to examine new and innovative ways to drive our business forward and help our customers achieve their goals.”

Ends

About Complete Telecom:
Complete Telecom is one of Ireland’s leading enterprise providers of managed network and telecoms services. Its all-fibre next generation network and extensive experience of converged network infrastructure means it can deliver fully integrated connectivity. Complete offers managed services to corporate clients, Government and telecommunications carriers. Since its formation in 2001, Complete Telecom has grown to become a leading force in the market, with constant re-investment and service and product development every year since its inception.

For more, see www.complete.ie

 

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