Hosted Telephony and Contact Centre

Complete CallConnect Cloud

Complete Telecom offers a feature-rich, scalable and flexible hosted Telephony and Contact Centre solution, powered by Intellicom (a Complete Telecom company) and branded Complete CallConnect Cloud.

CallConnect Cloud provides you with all the enterprise features and functionality you would expect to help increase efficiencies, boost productivity and improve the customer communications experience with your organisation.  Unlike competitive alternatives, our unique telecommunications platform provides access to these features out of the box and with a simple licensing model.  Features such as Unified Communications, Remote Access, SMS, Email and Audio and Video Conferencing are available as standard and at no extra cost to you.

Download the full feature list here.

A hosted system negates the need for your IT staff to maintain an onsite PBX or contact centre – all you need are network attached IP Phone handsets which will connect directly back to a highly secure, highly flexible, multi-tenant centralised software-based phone system hosted within the core of our network. All standard and most advanced phone system and contact centre features are supported and offered on a per seat basis for a fixed monthly service rental (excluding call charges).

As well as being supplied as a full solution for a new office installation the service supports many brands of IP phone handsets for any customer who may wish to migrate from their existing onsite IP PABX solution but who want to reuse their existing handsets to minimise cost and disruption.

Our design philosophy for CallConnect Cloud is built on driving productivity and efficiency:

• Communicate anytime, anywhere.
  CallConnect Cloud enables you to communicate, anytime or anywhere.  Never miss a call, email or SMS with features such as Follow Me, IVR, Voicemail to Email, Fax to Email, Call Forwarding and Conferencing.
• Reduce travel time, costs and carbon footprint.
  Forget about expensive video conferencing or telepresence systems.  Communicate with colleagues, business partners and customers all over the world from the comfort of your own office.  Our video and audio conferencing solution reduces travel time, travel costs and reduces your company’s carbon footprint.
• Improve the customer experience
  A customer’s first contact with your business is crucial.  At Complete Telecom we understand that when a customer calls, emails or sends an SMS that this contact is dealt with swiftly and professionally.  Call monitoring and call recording provides management with the ability to assess the quality of customer interactions with staff members while simplified call routing ensures that call durations are reduced.
• Add value to each customer interaction
  Computer Telephony Integration is the ability to integrate everyday processes into your telephony system.  Click to Dial when integrated with Outlook allows you to dial your contacts at the touch of a button.  CRM integration can pop up relevant account information on customers when they call and automatically update the CRM.  The results are reduced call durations, increased productivity and a professional customer interaction.

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