Maintenance & Support

Complete Telecom is one of Irelands most experienced Networking Systems Integrators. Our core competence is in providing comprehensive technical solutions coupled with excellent after sales service to all of our customers and this requires a heavy emphasis on engineering skills.

Our experience in high speed Telecommunications services, electronic security, IP Telephony and Enterprise networking infrastrcuture systems, together with our expertise in network design, implementation and review, positions us to offer a total solution for the end to end support of any complex converged network infrastructure.

Office & Engineering Locations | Click to Enlarge Image

There are a variety of different support offerings available and these are detailed below:

• CompleteCare Standard
  • 4 hour response, Monday to Friday 9.00am to 5.30pm. Next Business Day onsite support Basic hardware and software maintenance
• CompleteCare Enhanced
  • 4 hour response, Monday to Friday 9.00am to 5.30pm. Same Business Day onsite support Primary service offering for most business customers
• CompleteCare Enhanced 24
  • 2 hour response, 24 hour cover, 7 days per week (Requires Remote Access to customer network)
• CompleteCare Custom
  • Tailored response times and service availability to suit specific customer requirements (Requires Remote Access to customer network)

All services are delivered by a team of highly skilled and experienced regional engineers all of whom have been trained to approriate levels to ensure we can provide prompt and efficient support services on all of our products on a National basis.

Many of our engineers and consultants have advanced vendor qualifications and accreditions unique to the industry as well as recognised certifications in the areas of Project Management, Quality Assurance and Service Desk management.