On-Premise IP Telephony & Contact Centre

Complete Telecom offers a feature-rich, scalable and flexible, on-premise Telephony and Contact Centre solution, powered by Intellicom (a Complete Telecom company) and branded Complete CallConnect. It is one of the most advanced telephony solutions on the market and can function as a stand-alone system or integrate with existing telephony systems from other vendors such as Nortel/Avaya, Microsoft Lync, or Siemens.

CallConnect puts you in complete control.  With our in-house development expertise, we can custom-build systems to suit your telephony or contact centre environment.  And unlike competitive offerings, CallConnect offers a feature-rich communications experience out-of-the-box, with a simple licensing model that reduces complexity and administration overheads.

Download the full feature list here.

Our design philosophy for CallConnect is built on driving productivity and efficiency:

• Communicate anytime, anywhere.
  CallConnect enables you to communicate, anytime or anywhere.  Never miss a call, email or SMS with features such as Follow Me, IVR, Voicemail to Email, Fax to Email, Call Forwarding and Conferencing.
• Reduce travel time, costs and carbon footprint.
  Forget about expensive video conferencing or telepresence systems.  Communicate with colleagues, business partners and customers all over the world from the comfort of your own office.  Our audio and video conferencing solution reduces travel time, travel costs and reduces your company’s carbon footprint.
• Improve the customer experience
  A customer’s first contact with your business is crucial.  At Complete Telecom we understand that when a customer calls, emails or sends an SMS that this contact is dealt with swiftly and professionally.  Call monitoring and call recording provides management with the ability to assess the quality of customer interactions with staff members while simplified call routing ensures that call waiting times and durations are reduced.
• Add value to each customer interaction
  Computer Telephony Integration is the ability to integrate everyday processes into your telephony system.  Click to Dial when integrated with Microsoft Outlook allows you to dial your contacts at the touch of a button.  CRM integration can pop up relevant account information on customers when they call and automatically update the CRM.  The results are reduced call durations, increased productivity and a professional customer interaction.